hi, it’s scotty
Scotty our conversational AI automates phone calls, chats and emails for our customers to provide their customers with a warm and relevant automated customer experience.
Scotty often works in close cooperation with customers service agents taking over the volume and more repetitive tasks allowing them to spend more time to listen carefully to customers if required, discovering the questions behind their questions. This combination of agent and Scotty enables customers to find a solution faster and better.
Scotty Insights provides you real time and predictive analysis of what else your customers want from you. With Scotty insights you will be able to see how customers are experiencing your customer journeys (including NPS and CSAT) and it doesn’t stop here! Scotty Insights also offers sentiment analysis, advanced segmentation for sales, service and other data providing what is really going on in your brands customer journeys.
Clients trust Scotty to answer over 7 million phone calls and close to 1 million chats and emails this year alone. Scotty accurately recognizes customer intents well over 94% of the contacts Scotty handles.
Scotty comes with a pay as you go pricing model, with no upfront cost always against a all-inclusive (hosting on any cloud and/ or on premises, implementation, maintenance, continuously improving and running Scotty) price per handled contact.
Customer contact automation as a service
Scotty comes with a pay as you go all-inclusive pricing model per handled contact.
OMNI-channel phone calls, CHATS and EMails
Any language and 24/7 access