SCOTTY AUTOMATES CUSTOMER CONTACTS

CLIENTS TRUST SCOTTY TO ANSWER OVER 7 MILLION CUSTOMER CONTACTS PER YEAR

ALL INCLUSIVE, PAY PER USE, NO UPFRONT COST

Boost customer experience with Customer Contact Automation as a Service for phone calls, chats and emails

Boost your customer experience with Scotty

Scotty proves itself everyday automating millions of customer experiences from beginning to end

Automate your customer experience with Scotty

PHONE CALLS SERVED

PHONE CALLS AUTOMATED

  • 63%

CHAT SESSIONS SERVED

CHATS AUTOMATED

  • 90%

hi, it’s scotty

Scotty our conversational AI automates phone calls, chats and emails for our customers to provide their customers with a warm and relevant automated customer experience.

Scotty often works in close cooperation with customers service agents taking over the volume and more repetitive tasks allowing them to spend more time to listen carefully to customers if required, discovering the questions behind their questions. This combination of agent and Scotty enables customers to find a solution faster and better.

Scotty Insights provides you real time and predictive analysis of what else your customers want from you. With Scotty insights you will be able to see how customers are experiencing your customer journeys (including NPS and CSAT) and it doesn’t stop here! Scotty Insights also offers sentiment analysis, advanced segmentation for sales, service and other data providing what is really going on in your brands customer journeys.

Clients trust Scotty to answer over 7 million phone calls and close to 1 million chats and emails this year alone. Scotty accurately recognizes customer intents well over 94% of the contacts Scotty handles.

Scotty comes with a pay as you go pricing model, with no upfront cost always against a all-inclusive (hosting on any cloud and/ or on premises, implementation, maintenance, continuously improving and running Scotty) price per handled contact.


Customer contact automation as a service

Scotty comes with a pay as you go all-inclusive pricing model per handled contact. 

OMNI-channel phone calls, CHATS and EMails

Any language and 24/7 access


scotty proves itself everyday 

PHONE CALLS SERVED

AUTOMATED

CHAT SESSIONS SERVED

AUTOMATED

scotty value potential calculator

ABOUT SCOTTY

Scotty is built to quickly deliver results in terms of end-to-end resolving customer requests starting with resolutions rates that quickly within just a few days to a few weeks rise to >80%.

This is driven by intent recognition rates >95% over the same period time.

To be able to calculate the monthly saving potentional Scotty would bring to your organisation, please share some high-level information on your current customer contact organisation. No worries, a high-level view will suffice
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How many agents are currently working in your customer contact operations? This includes in-house, overflow and outsourced agent FTE
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What is the average monthly number of customer contacts these agents are answering? Your best guess is fine.
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Out these, how many contacts are phone calls? Your best guess is fine.
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And how many of these are chats? Your best guess is fine.
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And how many of these are emails? Your best guess is fine.
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What is your current average cost per answered phone call? Your best guess is fine. We see the average cost for an answered phone call ranging from 5 to 15 Euros in Europe.
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§ What is your current average cost per answered chat? Your best guess is fine. We see the average cost for am answered chat ranging from 2 to 5 Euros in Europe.
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What is your current average cost per answered email? Your best guess is fine. We see the average cost for an answered email ranging from 7 to 25 Euros in Europe.
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Thank you, this information gives a good impression of your current situation. Let's now compare to a scenario with Scotty. If you introduced Scotty, what percentage of these contacts would you like to automate on average? For the first 4-6 weeks, we advise our customers to target 40% to 70% of their customer contacts with Scotty. This is to boost their customer experience whilst our customer's customer service organisations can succesfully adopt Scotty.
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Can you specify this for phone calls? For the first 4-6 weeks, we advise our customers to target 40% to 70% of their customer contacts with Scotty.
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Can you specify this for chats? For the first 4-6 weeks, we advise our customers to target 40% to 70% of their customer contacts with Scotty.
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Can you specify this for emails? For the first 4-6 weeks, we advise our customers to target 40% to 70% of their customer contacts with Scotty.
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Compare

The saving potential for your organisation is:

Against the situation you shared, introducing Scotty offers the following potential savings:CurrentScottyScotty and your organisation
Contacts per agent per month152000
Monthly costs for phone calls in Euro
Monthly costs for chats in Euro
Monthly costs for emails in Euro
Estimated current customer contact costs per month
Your potential savings per month for introducing Scotty are: €
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If a certain question is not applicable to your situation, just fill in a 0.

scotty's story

Scotty’s origins

We come from the world of chat and voice assistants for customer contact and services.

Over the past years we have delivered for international clients customer journeys that range from care over service to sales. We have seen and experienced what works and what doesn’t when it comes to AI technology implementations, adoption, change and return on investments.

Scotty's mission

With Scotty, we are on a mission to challenge the customer contact market. Scotty automates telephone calls, chats and emails offered through a consumption based model with customers only paying per automated customer contact without upfront costs.

For Scotty customers, we strive towards multipliers of 10x per Euro spent within weeks.

Scotty's delivery

All Scotty related delivery can be executed fully remote and virtual in close partnership with your teams ensuring best possible delivery and results in the shortest possible time.

With this approach, Scotty is able to automate your FAQ in just a few days and up to 80% of your scope for automation in just a few weeks.

Yes, Scotty can help you that fast!

questions?

SCOTTY

Vondellaan 154 

3521 GH Utrecht

The Netherlands  

+31 (0)30 877 35 72
hello@scottytechnologies.com

CONTACT SCOTTY